Robert Smith, lead singer of the band The Cure, has said enough and has become angry with the Ticketmaster ticket sales platform at his concerts in the United States in the coming months. The artist exploded on social networks and assured that “the dynamic pricing policy is a bit of a scam.”
The singer’s reaction came after receiving several messages from his fans on Twitter in which they pointed out various problems in acquiring tickets for The Cure concerts, which will start their tour on May 10. In addition, the website suffered numerous crashes and, most importantly, the abusive rates associated with each entry, which made Smith furious.
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“I’m just as disgusted as you are by the Ticketmaster ‘fees’ fiasco today. To be very clear: the artist has no way of limiting them. I’ve been wondering how they are justified. If I have anything coherent by way of an answer, I’ll let you know.” I’ll let everyone know. X,” Smith wrote on his Twitter account.
What did Robert Smith do?
The musician contacted the platform. He also announced it on his Twitter account and added that he would give more information to his fans as soon as they reached an agreement. So it was. After a lengthy dialogue, Smith announced: “Ticketmaster has agreed with us that many of the fees charged are unreasonably high, and as a gesture of goodwill, has offered a $10 refund per ticket to all verified fan accounts. lowest entry price (“ltp”)”
He also announced “a $5 refund per ticket to all verified fan accounts for all other ticket price transactions, for all cure shows at all venues; if you already purchased a ticket you will get an automatic refund; all tickets on sale tomorrow will have lower fees,” in a second message.
What does Ticketmaster’s management fee policy say?
On its website, Ticketmaster points out that management fees are the cost of providing the sales service. “And for this reason, we use them to provide you with the best experience when buying your tickets: updating our website, programming events, configuring maps… we have many colleagues who are behind all this and who work every day day to give you the best service”.
“The total price of a ticket is made up of a base price (received by the event promoter) and distribution costs. The face value or base price of a ticket covers the costs of the event promoter because they have to pay the artist or band, hire the venue for the scheduled dates, direct the tour, promote the show and secure the event”, the entity states on its website.
“The management fees that Ticketmaster collects are used for many things, including giving our fans a fast and secure ticket buying experience,” they add regarding their policy.
The reaction of fans of The Cure
The followers of the British band applauded the action of Robert Smith and pointed out the dedication that the singer has for his community. Thus, in the same way that they illustrated the abusive rates that inflated ticket prices through networks, they also showed the purchases of their tickets
“Thank you so much for keeping the tickets affordable! I was able to get 2 tickets for me and my young daughter. You have not only made a longtime fan very happy, but a new one too! Thank you from the bottom of our hearts. This will be my third time seeing you and her first!” user AwareOfTheNarc wrote.
