Losing your mobile nowadays is a real headache. The terminals that we use today tend to have unaffordable prices, so running out of it is a real disappointment. But, in addition, our mobiles are practically extensions of ourselves. In them is all our personal information: emails, messages, contacts, photos and videos, cards and bank details…
However, suffering the misfortune of losing it or having it stolen from us is very unpleasant. Faced with this risk, we must take a series of precautions to protect our information against criminals, as well as knowing how to proceed once we lose control of our smartphone.
How to protect your mobile from loss or theft 1 Keep the purchase receipt for your mobile and its IMEI code in a safe place (you will find it in the box, on the terminal itself or by calling *#06#). With them you can prove your ownership of the terminal, as well as block it remotely. 2 Use a password or code to lock the mobile screen. 3 Download and set up an app to locate your device (“Find My iPhone” on Apple or “Find My Device” on Google). 4 Back up your data to the cloud regularly. 5 Evaluate the option of taking out insurance for your mobile phone. read also
Steps to follow if your mobile is stolen or you lose it
First, try calling your phone from another terminal. Maybe you are lucky enough to find it nearby or someone else found it and wants to return it to you.
If this is not the case, try to locate it by accessing the GPS application that you have installed. A map will appear on it that will indicate the location of your terminal. Depending on the app you use, some offer the option for your phone to sound an alarm or start the remote locking process to safeguard your information.
Precisely, you must block it to prevent whoever has it in their possession from making calls, payments or accessing your personal information. To do this, call your telephone company and request that they block your SIM card, as well as the blocking of the terminal. With the first, you will prevent them from making payments, calls or connecting to the Internet; while with the second the device will be completely deactivated and they will not have access to the data it contains, although it only affects national territory.
The next step will be to protect all your information, registering in your tracking applications account from another terminal to eliminate as much data as possible. Likewise, you must change the password of all affected accounts (email, social networks, application and bank card, your account in the cloud, etc.).
Finally, you must go to the police station to report the loss or theft of your mobile to the State Security Forces and Bodies. At this time, you must provide your invoice and IMEI, as well as be as precise as possible in the information you provide in the complaint. If you had taken out insurance, contact your insurance company to find out if they will cover the cost of the phone.
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